Return & Refund Policy

Last updated: June 2026

Thank you for shopping at Emmafy.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable products

• Personalized or custom-made items

• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item and packaging to assist with the claim.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: jewelalhajmn@hotmail.com

We will do our best to respond as quickly as possible.

Thank you for shopping with Emmafy.